Shipping policy

Lucolove Shipping Policy

Last updated: 29 August 2026

This Shipping Policy explains how Integriness Pty Ltd trading as Lucolove (ABN 74 144 928 101) (“Lucolove”, “we”, “us” or “our”) processes and delivers orders.

Delivery locations

We currently accept orders for delivery within Australia only.

We do not currently offer international delivery through this store. Customers outside Australia can visit our global website for available purchasing options: lucolove.com

Order processing

Orders are normally prepared for dispatch within 2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing may take longer during sales, public holidays, product launches or other busy periods. If there is a significant delay in dispatching your order, we will make reasonable efforts to notify you.

An order-processing timeframe is separate from the carrier’s estimated delivery timeframe.

Delivery methods and charges

Available delivery methods and charges are displayed during checkout after you enter your delivery address.

Any free-delivery offer is subject to the conditions displayed with that offer, including any minimum order value or delivery-area restrictions.

Unless otherwise stated, delivery charges are in Australian dollars and include GST.

Estimated delivery times

Estimated delivery timeframes are displayed during checkout or provided in your dispatch confirmation.

Delivery timeframes are estimates unless we expressly state that a particular delivery date is guaranteed. Actual delivery times may vary depending on the destination, carrier operations, public holidays, severe weather and other circumstances outside our reasonable control.

Regional and remote destinations may take longer than metropolitan destinations.

If an order has not arrived within a reasonable period after its estimated delivery date, please contact us so that we can investigate.

Order tracking

Where tracking is available, we will send tracking information to the email address provided with your order after the parcel has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

Delivery addresses

Please check your delivery name, address and contact details carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that an address can be changed once an order has entered the packing or delivery process.

If an order is returned to us because the address supplied was incorrect or incomplete, or because delivery was refused or the parcel was not collected, we will contact you to arrange redelivery or another appropriate resolution.

Where the delivery problem was not caused by us or the carrier, you may be required to pay reasonable additional delivery costs before the order is sent again. This does not limit your rights under the Australian Consumer Law.

Authority to leave

If you authorise a carrier to leave a parcel unattended, the carrier may leave it in the location you nominate or in another location permitted by the delivery instructions.

Risk of loss or damage passes to you when the parcel is delivered to:

the delivery address provided with your order;
a person authorised by you to receive it; or
a location where you expressly authorised the carrier to leave it.

Please choose a secure delivery location. If you did not authorise unattended delivery and cannot locate a parcel recorded as delivered, contact us so that we can investigate.

Delayed, lost or damaged deliveries

If your parcel is substantially delayed, appears to be lost or arrives damaged, please contact us promptly with your name and order number.

For damaged deliveries, please retain the product and packaging and provide photographs where reasonably possible. We may require this information to investigate the matter with the carrier.

We will work with you and the carrier to investigate and provide any remedy required under the Australian Consumer Law. We will not require you to resolve a delivery problem directly with a carrier where Lucolove is legally responsible for providing the remedy.

Split deliveries

Products from the same order may occasionally be dispatched separately. If this occurs, you may receive more than one parcel and separate tracking information.

You will not be charged additional delivery fees merely because we choose to split an order after it has been placed.

Returns

This Shipping Policy applies to the original delivery of your order.

Information about change-of-mind returns, incorrect-size returns, faulty products and return-delivery costs is available in our Returns and Warranty Policy:

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.